Shipping

All orders are sent from our UK warehouse, and we aim to post all orders within 1-2 working days of order. At peak times, such as Christmas and Black Friday this may not always be achievable. Your items are made to order by our UK team.

Various delivery speeds are available, with transit time as fast as 1 day after dispatch. 


STANDARD DELIVERY : FREE on all UK Orders

  • Standard Delivery is by Royal Mail 2nd Class, and should arrive within 3-5 working days after dispatch. Our 1-2 working-days "handling time" is in addition to this.
  • This service is not guaranteed
  • Delivery days Monday to Saturday
  • 100% UK coverage

 

ROYAL MAIL 1st Class : £0.99

  • Royal Mail 1st Class should arrive within 1-3 working days after dispatch. Note our 1-2 working-days "handling time" is in addition to this.
  • This service is not guaranteed
  • Delivery days Monday to Saturday
  • 100% UK coverage

 

  • 100% UK coverage

 

Extra Information

  • We dispatch orders Mon - Fri (excluding National Holidays)
  • Delivery estimates quoted in checkout are a best estimate and not guaranteed.
  • We aim to post all orders within 1-2 working days of order. At peak times, such as Christmas, this may not always be achievable and your order will then ship out the next Working Day. 

  

HOW MUCH IS EUROPEAN POSTAGE?

INTERNATIONAL DELIVERY: £4.99
We use a number of courier services to facilitate our International Delivery in order to offer you the most competitive shipping service we can. The main couriers we use are UPS and Royal Mail. Whilst we maintain a simple flat price policy on European shipping charged, we can only give an indicative delivery time to customers outside of the UK of approximately 7-10 days.

INTERNATIONAL DELIVERY INFORMATION?

INTERNATIONAL DELIVERY: £4.99
We ship the world for £4.99. The main couriers we use are UPS and Royal Mail. Delivery takes between 7-21 days after payment.


HOW DO I RESCHEDULE MY DELIVERY?

On attempted delivery, the service provider will usually leave a 'failed delivery' card detailing when they will try to re-deliver, or where the parcel is being held for collection. This will have contact details to re-arrange the delivery yourself if needed. If you have not received this information please contact Royal Mail for UK delivery or our Customer Service Team.


AN ITEM IS MISSING FROM MY ORDER.

Please Contact our Customer Service Team, if the order you receive is wrong or there is something missing.

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

International orders are "delivered duties unpaid". Import charges and taxed occur once the package has entered the destination country. Such charges must be paid by the customer.

Customs policies and import duties vary from country to country and we are unable to give an exact value of the fee you will incur. If you wish to know more about these charges, we would advise contacting your local customs office before ordering, so that you know what to expect when your package arrives. Please note if your package is refused, you will be liable for the cost of return and any charges incurred


DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to you at your work address, please ensure that someone will be available to accept your package.


DO YOU DELIVER TO BFPO?

Yes we deliver to BFPO. This delivery service is available using any of our UK service options.


IF MY PARCEL IS LOST, WILL I GET REIMBURSED?

Please contact our Customer Service Team with your tracking and order number and your full name. We will confirm with our couriers that this is the case; we will then re-send your order or refund you. Please note this could take up to 2 weeks.


WHAT TIME CAN I EXPECT MY DELIVERY?

Delivery can usually be expected between 8am – 6pm, though this can sometimes vary.